Frequently Asked Questions

What is endocrinology?

Endocrinology is a branch of medicine dealing with disorders of the endocrine system and its specific secretions called hormones. Although every organ system secretes and responds to hormones (including the brain, lungs, heart, intestine, skin and kidney), the clinical specialty of endocrinology focuses primarily on the endocrine organs, meaning the organs whose primary function is hormone secretion. These organs include the pituitary, thyroid, adrenals, ovaries, testes and pancreas.

What is an endocrinologist? 

An endocrinologist is a doctor who specializes in treating disorders of the endocrine system, including diabetes, hyperthyroidism and many others.

What do I need to bring with me to my appointment?

  • We request that our patients bring the following items to every office visit:       
  • Bring all current insurance cards and a photo ID to every visit.      

  • Obtain any referrals required by your insurance carrier from your primary care physician prior to all visits.      

  • Bring all medication bottles or an updated medication list to each office visit. This includes any over the counter supplements or vitamins

  • Diabetics should bring their glucose monitors and any blood sugar logs     

What should I do if I need to cancel my appointment? 

If you must cancel an appointment, we’ll be happy to reschedule at a more convenient time, but we ask that appointments be cancelled 24 hours in advance, permitting us to better serve other scheduled patients. You may be billed a no-show or late cancellation fee for missed appointments or cancellations without 24-hours notice. We do recognize that there will be times when this is not possible; however, we regret that we will not be able to continue to care for you if you have two unexplained absences.

How can I refill my prescriptions? 

Requests for prescription refills should be made at the time of your routine office visit. Please understand that many health conditions require careful monitoring, and we generally cannot refill prescription requests more than 3 months old without an office visit.  We will only refill those medications that we have actually prescribed. You will be given enough refills of your medications to last until your next appointment.  If you should run low prior to your next scheduled appointment:
 

  • We would appreciate 48-72 hours notice.      

  • You must have your pharmacy fax a refill request to our office. Our fax number is (614) 566-0611.      

  • Your mail order company should also fax requests to this same number.      

  • All faxed requests will be processed within 48 hours.

  • We ask that you monitor you medication levels to avoid the need for emergency requests.

What should I do if your office is closed and I need medical care?

Even though all routine requests, such as scheduling or canceling of appointments, test results or prescription refills, should be taken care of during normal business hours, we understand that sometimes emergencies arise when the office is not open. If you need to reach someone with an urgent medical issue after business hours, call our office number and remain on the line to speak to a member of our answering service. They will put you in touch with the physician on call.

What do I need to know about co-payments? 

All co-payments are required to be paid on the date that services are provided. Endocrinology is a specialty, so if your insurance plan requires a higher co-pay for specialty care, that is the co-pay we are required to collect

Who should I talk to if I have billing questions? 

The number for our central billing office is (614) 544-6362.

Do you have financial assistance plans? 

We provide care for patients without health insurance at a 35% discount. Payment is due at the time of service.

What forms of payment do you accept for your services? 

For your convenience, our office accepts Master Card, VISA, Discover, Amex, personal checks and cash as payment of services.


To pay your bill online for a visit to our office after January 14, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before January 14, 2015, go to www.OPGPatientAccess.com.


When can I expect my lab results? 

For critical lab results, the patient is notified by phone within 24 hours. For abnormal lab results, the patient is notified by phone within 2 business days. For normal lab results, the patient is notified either by phone or US Mail. The physician may ask that you come into the office to review the results, answer your questions and review your medical care recommendations

How do you handle forms, letters or medical records I may need you to complete for me? 

We will complete medical forms within 10 business days provided that you have been seen in our office within the last 3 months. If it has been longer than 3 months since your last appointment, please make an appointment with our physician and bring the form with you.

MyChart Proxy Access

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.

MyChart Proxy Form